Global Support Delivered Efficiently and Effectively
Our Solution Center is staffed by DATATRAK employees, based out of our headquarters in Cleveland, Ohio. Support is provided to global users every day, with each case documented and tracked. 95% of issues are resolved within one call, but for extenuating circumstances, the Solution Center representative will act as a liaison between you and your product manager.
With studies in over 59 countries, we are well equipped to address whatever issues may arise during any phase of the clinical study process. As DATATRAK continues to expand its product and service offerings, the Solution Center will advance its expertise to meet our client’s needs.
Real Technical Solutions
Our DATATRAK Solution Center have been extensively trained in our products to support customers worldwide. This extensive training allows representatives you communicate with to offer resolutions to your problem in a timely manner, eliminating costly downtime waiting for answers.
Have a Question?
A DATATRAK expert is ready to answer any questions you might have. Send us a message and we will get back to you with a detailed answer shortly.