Customer Experience

Delivering a great customer experience is at the heart of the DATATRAK ONE® Unified Experience™.

With the needs of clinical research professionals always in mind, DATATRAK offers an exceptional technology solution and an experienced team of trial experts, contributing to the productivity of every trial.  With our extensive experience in Life Sciences, we understand the needs of the industry and can assist you in with safely accelerating your trial.

We are committed to providing an unequaled customer experience, working to ensure every customer is impressed with our products, services, and partnership.

Our technology, the DATATRAK ONE® Unified Experience™, transforms data into information, providing easy-to-use and customizable reporting with drag-and-drop technology, a user-configurable homepage, and access to a central library of forms for all trials on the platform.  Users can see the status of all trials on the platform, across solutions, all in real-time.

The DATATRAK Clinical Consulting Services (DCCS) group provides expertise across all trial types and phases, becoming an extension of your team, infusing our customer-centric approach with partners worldwide.

Your customer experience is paramount to DATATRAK. Starting with your first customer interaction, we establish an open and collaborative communication channel. The DATATRAK Customer Care Program takes new clients from the point of contract signing to contract fulfillment with ease.

We work with you to manage your trial to safely accelerate every drug, every biologic and every device from Concept to Cure®.