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Superior Support for Our Enterprise Platform

Datatrak efficiently and effectively delivers global support 24/7.

With our intuitive, easy to use platform, our in-house support experts are able to resolve 95% of support requests with one call.

With access to an experienced team of trial designers and software engineers, Datatrak is able to provide exceptional technology solutions that contribute to the productivity of every study. The Datatrak Clinical Consulting Services (DCCS) team provides expertise across all trial types and phases, becoming an extension of your team and infusing our customer-centric approach with partners worldwide.

Our team members have been extensively trained in our products to support customers with any support needs. Our goal is to understand your needs and to offer effective resolutions in a timely manner, eliminating costly downtime waiting for answers.

With studies in more than 59 countries, we have the ability to support our users in a wide variety of languages and are well-equipped to address any issues that may arise during the conduct of your clinical trial.

Datatrak Solution Center

If you are a current user of our platform in need of support, please contact our Solution Center using the details below.

Worldwide Free Phone:

+800-3282-8725 (Datatrak)

North America Free Phone:

+888-756-3282 (DATA)

Related Resources

Professional Services

Datatrak is proud to offer a range of professional services including trial design, project management and more to enhance your eClinical solutions.

Enterprise Platform

Datatrak’s enterprise platform includes a variety of eClinical solutions to enhance your trial’s operations including EDC, CTMS, eCOA, ePRO, and more.

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