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Customer Support Specialist

At Datatrak, we relentlessly pursue the innovation of eClinical Solutions within the Life Sciences industry, which are designed to maximize efficiency in your clinical trial research. Our cloud-based solution eliminates the need for expensive hardware or software, and can be accessed from anywhere in the world, at any time. Our solutions and services offer you a smarter way to create, monitor and analyze your research, providing meaningful insights that allow you to optimize your processes from all aspects.

Our Customer Support Specialists are an integral member of our services team. By providing first-tier technical support, our Customer Support Specialists work on the front lines to help our customers resolve their issues. Our customers mean the world to us and as such we’re looking for friendly and creative problem solvers with strong technical aptitude.

Position Responsibilities:

  • Respond to all incoming issues from end-users and colleagues
  • Document all issues in the call-tracking application, and properly escalate where needed
  • Perform user administration services
  • Provide additional support services to Datatrak personnel as needed

Required Experience:

  • Associates degree or higher, preferred (or commensurate experience)
  • Computer aptitude that includes use of various Microsoft applications, hardware and software
  • troubleshooting
  • Attention to details, performing duties according to standard operating procedures
  • Strong communication skills – writing and speaking with clarity
  • Ability to comfortably manage issues from anxious end-users
  • Ability to work flexible shifts, as early as 6AM or as late as 7PM

Submit resumes

Please specify position to Laura Stuebbe